Equivo
Delete your account
You can delete your Equivo account and all associated data at any time. This page explains how to request deletion, what is deleted, and how long it takes. It applies to the Equivo app on the Apple App Store and Google Play, provided by Equivo Pty Ltd.
How to request deletion
Email a deletion request to apps@equivo.com.au from the email address associated with your account, with the subject "Account deletion request". So we can verify the request, send it from your account email or include the account identifier you sign in with. We will never ask you for your password.
Once we verify the request, we delete your account and the data listed below. We will confirm by email when it is done.
What gets deleted
When your account is deleted, we delete or anonymise the personal data associated with it, including:
- Your account and authentication details (email, name, account identifier)
- Horse profiles and identification details
- Care, health, task, and breeding records
- Photos and files you attached
- Notes, settings, and connected-device records
- Push notification tokens
What we may retain
We may keep a limited amount of information where we are required to for legal, tax, accounting, fraud-prevention, or security reasons — for example, a record that a purchase was made. This information is retained only for as long as the law requires and is not used to re-create your account. Subscription and payment records held by Apple or Google are governed by their own policies; cancel any active subscription in the App Store or Google Play to stop future billing.
How long it takes
We action verified deletion requests within a reasonable period, normally within 30 days. Backups containing your data are cycled out on our standard backup retention schedule, after which residual copies are removed.
Contact
Equivo Pty Ltd
Australia
Email: apps@equivo.com.au
For more on how we handle your data, see our Privacy Policy.